Shipping Policy
Effective Date: 11th June 2025
Thank you for shopping with City9 Rainwear. We’re committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines everything you need to know about how we ship your products.
1. Order Processing Time
- All orders are processed within 1-2 business days after receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
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2. Shipping Time & Delivery
- Delivery typically takes 3–7 business days depending on your location.
- Delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues. We will keep you informed in such cases.
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3. Shipping Charges
- Shipping charges, if any, will be calculated and displayed at checkout.
- We may offer free shipping on selected products or order values. (Mention details if applicable.)
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4. Delivery Areas
We deliver across India to most PIN codes serviced by our courier partners. If your location is not serviceable, we will inform you and refund your payment promptly.
5. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your shipment in real-time.
6. Damaged or Lost Packages
If your package is:
- Damaged: Please contact us within 24 hours of receiving the package with photos of the damage.
- Lost in Transit: We will coordinate with the courier partner to resolve the issue or issue a replacement/refund if necessary.
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7. Incorrect Address
City9 Rainwear is not responsible for delays or losses due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your details before confirming your order.
8. Contact Us
For any questions or support related to shipping, please contact us:
📧 Email: contact@city9rainwear.com
📞 Phone: 8286909090
🌐 Website: [~www.city9rainwear.com~]
